Gestión de la calidad en destinos turísticos
Publicado
18 marzo 2024
Categorías
Licencia
Esta obra está bajo una licencia internacional Creative Commons Atribución-NoComercial-SinDerivadas 4.0.
Derechos de autor 2024 Editorial UPTC
Detalles sobre esta monografía
ISBN-13
978-958-660-826-8
Fecha de anuncio para el sector (10)
2024
Cómo citar
Rodríguez Moreno, D. C., & Castellanos Domínguez, Óscar F. (2024). Gestión de la calidad en destinos turísticos. Editorial UPTC. https://doi.org/10.19053/uptc.9789586608268
Autores/as
Diana Cristina Rodríguez Moreno
Universidad Pedagógica y Tecnológica de Colombia
https://orcid.org/0000-0001-8848-2961
Óscar Fernando Castellanos Domínguez
Universidad Nacional de Colombia – Sede Bogotá
https://orcid.org/0000-0001-6604-6368
Palabras clave
Sinopsis
El turismo es un sector considerado por la mayoría de los gobiernos locales, territoriales y nacionales, como un segmento de la economía con un importante potencial para el desarrollo económico y social de las comunidades, así que se ha ampliado la oferta de destinos turísticos en todo el planeta, incrementado la competencia en el sector. La calidad es un factor clave de competitividad para el turismo. El libro examina los aspectos que inciden en la percepción de calidad en destinos turísticos, observado como un sistema coordinado de diversos actores tanto públicos como privados. Para este estudio, se realizó una revisión sistemática de literatura, especialmente de trabajos empíricos, sobre aspectos asociados a la gestión de la calidad en destinos turísticos.
Capítulos
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Preliminares
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Fundamentación teórica
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Contexto de la investigación y metodología
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Resultados
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Discusión
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Conclusiones
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Bibliografía
Descargas
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